Terms and Conditions

Last updated: March 2026

These Terms and Conditions govern the use of our AI receptionist and messaging services. By using our services, you agree to these terms.

1. Service Description

We provide AI-powered answering and messaging services for local home service businesses including plumbing, HVAC, electrical, and related trades. Our system answers inbound calls, collects service request information, and sends SMS confirmations to callers and alerts to business owners.

2. SMS Messaging Terms

By verbally consenting during a phone call, you agree to receive SMS messages from our service. Message frequency varies based on your service requests, typically 1-2 messages per interaction.

• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• We do not share your number with third parties for marketing

3. Business Client Terms

Businesses subscribing to our service agree to:

• Provide accurate business information during onboarding
• Use the service only for legitimate business communications
• Comply with all applicable laws regarding customer communications
• Obtain proper consent from their customers for SMS communications

4. Acceptable Use

Our service may not be used for:

• Sending unsolicited marketing messages
• Harassment or abusive communications
• Any illegal purpose
• Impersonating other businesses or individuals

5. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We are not liable for missed calls or messages due to technical issues beyond our control.

6. Limitation of Liability

Our liability is limited to the amount paid for the service in the month in which any issue occurred. We are not liable for indirect, incidental, or consequential damages.

7. SMS Communications

Valerion Systems sends transactional SMS messages including appointment confirmations, service notifications, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help. Contact: support@valerionsystems.com

8. Modifications

We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of updated terms.

8. Contact

For questions about these terms, contact us through the business number you originally called or through our website.